Frequently Asked Questions
You got questions? Don't worry, we've answered some Frequently Asked Questions below so you don't need to ask us and wait for reply!
Tickets & Events
Refunds & Returns
Shipping & Orders
About Bonsai
Tickets & Events
Here, you’ll find answers to the most common questions about our Events and Tickets.
What should I do if I am running late to an event?
If you anticipate being late, please contact us as soon as possible to discuss your options. We recommend arriving at least 15 minutes before the scheduled start time. Please contact us via text at (727) 266-6791, or email Larry@thunderstruckbonsai.com
Can I get a refund for my ticket?
We do not offer refunds on event tickets. However, you can transfer your ticket to another event or person if you request the transfer at least 48 hours before the event.
Are tickets transferrable?
Yes, tickets are transferable! If you cannot attend an event, you can transfer your ticket to any of our upcoming events, or give your ticket to someone else. However, you need to inform us of the change at least 48 hours before the event. Contact Us with your name, date, and location of the event, and the upcoming event of your choosing or the name of the person who will take your place. 🌱
How do I transfer my ticket to another event or person?
To transfer your ticket, please contact us at least 48 hours before the event with your name, the date and location of the event, and the details of the new event or the person taking your place.
Can I cancel my booking and get a refund?
Yes, you can cancel your booking. No Refunds will be issued for tickets. All tickets are transferrable to any Bonsai & Brews event. To cancel your booking, please contact us at info@thunderstruckbonsai.com with your name, date, and location of the event. We will process your refund within 7 business days.
What happens if I miss an event?
If you miss an event, we do not offer refunds. However, you can contact us to discuss potential options for future events.
What happens if I need to cancel within 48 hours of the event?
If you need to cancel within 48 hours of the event start time, ticket transfers are no longer valid. We will offer you a coupon code for 50% off a future ticket.
How many times can I transfer my tickets?
You can transfer your tickets as many times as you need to until you are able to attend, as long as the transfer request is made at least 48 hours in advance.
I saw someone offering tickets for sale in a Facebook comment. Is this legitimate?
Be cautious of tickets offered for sale in social media comments, as these are often bots or scams. All ticket transfers must be done through Thunderstruck Bonsai, and the names on the tickets must match at check-in.
Refunds & Returns
Here, you’ll find answers to the most common questions about Refunds and Returns.
Can I get a refund for my ticket?
We do not offer refunds on event tickets. However, you can transfer your ticket to another event or person if you request the transfer at least 48 hours before the event.
Can I cancel my booking and get a refund?
Yes, you can cancel your booking. No Refunds will be issued for tickets. All tickets are transferrable to any Bonsai & Brews event. To cancel your booking, please contact us at info@thunderstruckbonsai.com with your name, date, and location of the event. We will process your refund within 7 business days.
What happens if I need to cancel within 48 hours of the event?
If you need to cancel within 48 hours of the event start time, ticket transfers are no longer valid. We will offer you a coupon code for 50% off a future ticket.
What happens if I miss an event?
If you miss an event, we do not offer refunds. However, you can contact us to discuss potential options for future events.
Shipping & Orders
Here, you’ll find answers to the most common questions about orders and shipping.
Can I return my bonsai tree if I change my mind?
Unfortunately, we do not accept returns or exchanges for bonsai trees once a purchase is made. All sales are final.
How do you ensure the bonsai tree arrives in good condition?
We take great care in packaging each bonsai tree, including secure wrapping, moisture retention, and shock protection. However, once the tree leaves our nursery, its care is the customer’s responsibility.
What should I do if my bonsai tree arrives damaged or unhealthy?
Please contact us within 24 hours of delivery with clear photos of the tree and its packaging.
Do you offer any warranties on bonsai trees?
We do not offer warranties on the health and longevity of bonsai trees after they leave our nursery. Proper care is essential for the tree’s well-being.
How can I contact Thunderstruck Bonsai for support?
You can reach us via email at info@thunderstruckbonsai.com or call us at +1 727-266-6791 for any questions or concerns.
About Bonsai
Here, you’ll find answers to the most common questions about the fascinating art of bonsai.
What is a Bonsai Tree?
A bonsai tree is a miniature tree grown in a container, designed to replicate the shape and scale of a full-sized tree. The art of bonsai involves careful pruning, wiring, and care to maintain its small size and aesthetic form.
Is Bonsai a Specific Species of Tree?
No, bonsai is not a specific species. Any tree or shrub species can be grown as a bonsai. The term “bonsai” refers to the art form and technique of growing miniature trees in containers.
Can Traditional Bonsai Be Grown Indoors?
Traditional bonsai are typically grown outdoors. However, some species, like Ficus and Carmona, can be grown indoors if they receive adequate light and care.
Where Did Indoor Bonsai Originate?
Indoor bonsai practices originated from the adaptation of traditional bonsai techniques to suit indoor environments. This adaptation became popular as people sought to bring the beauty of bonsai into their homes.
Indoor bonsai practices gained popularity through the efforts of the Brooklyn Botanic Garden, particularly under the leadership of bonsai curator Frank Okamura, who helped popularize the concept of growing bonsai indoors3.
How Does Bonsai Work?
Bonsai involves growing trees in small containers, pruning roots and branches, and shaping the tree to create a miniature version of a natural tree. This process requires regular care and maintenance.
Are Bonsai Trees Easy to Keep Alive?
With attentive care, bonsai trees can flourish and endure for many years. They demand particular conditions, including adequate watering, sunlight, and regular pruning, yet they are not naturally delicate.
What Kind of Pot Do I Need for Bonsai?
Bonsai pots need to be shallow to limit root growth and feature drainage holes to avert waterlogging, ensuring the health of your tree. Additionally, the size and shape of the pot should beautifully complement the style and aesthetics of the bonsai, enhancing its overall visual appeal.
ATTENDEE F.A.Q.s
Frequently Asked Questions
What is bonsai and brews?
Bonsai & Brews is a beginner-friendly bonsai workshop hosted in partnership with local independent beverage spaces, including breweries, coffee shops, cafés, and similar venues. Guests learn how to repot, prune, and style their own bonsai with guidance from the Thunderstruck Bonsai team and leave with a finished tree they created themselves.
How much does it cost to attend an event?
- Your choice of a tropical species pre-bonsai tree
- Your choice of a glazed ceramic pot
- Wire, bonsai soil, and substrate
- Hands-on instruction to style and care for your new miniature masterpiece from award-winning bonsai artists
- Aftercare instructions and guidance
- Use of all tools and supplies necessary to create your bonsai are provided for Bonsai & Brews, and also available for purchase to take home at the end of the workshop.
How can I book an event?
You can book an event by clicking on the “Book Event” button next to the date and location of your choice. You will be redirected to a registration page where you can fill out your details and pay online. You can also learn more about Bonsai & Brews events here.
What do I need to bring to an event?
Can I bring a friend, does every attendee need a ticket?
Of course, you can bring a friend. The more the merrier! 😊 However, please note that each person should have a ticket to attend. If your friend does not have a ticket, due to limited seating availability we cannot guarantee that you can sit together, if at all. You can book a ticket online up until the start of the event, or with the host at the venue, subject to availability. 🍻
Are brews included in the ticket price?
Each ticket price covers the cost of the bonsai tree, the pot, the soil, the wire and supplies, as well as hands-on instruction from multiple award-winning bonsai artists.
Note: Some brewery locations do offer a welcome drink, that information will be included on the event page.
What is the minimum age for attending an event?
Do you offer group discounts?
Can I host a bonsai event at my own venue?
Yes, you can! If you are interested in hosting a bonsai event at your own venue, please fill out the form at the bottom of the page and we will get in touch with you. We can customize the event to suit your needs and preferences.
Can I get a refund for my ticket?
If you need to cancel within 48 hours of the event, we'll provide a 50% discount towards a future event.
All tickets are transferrable to any Bonsai & Brews event, up until 48 hours before the scheduled event.
To cancel your booking, please contact us at info@thunderstruckbonsai.com with your name, date, and location of the event. We will process your refund within 7 business days.
Are tickets transferrable?
How do I transfer my ticket to another event or person?
How many times can I transfer my tickets?
Can I cancel my booking and get a refund?
If you need to cancel within 48 hours of the event, we'll provide a 50% discount towards a future event.
All tickets are transferrable to any Bonsai & Brews event, up until 48 hours before the scheduled event.
To cancel your booking, please contact us at info@thunderstruckbonsai.com with your name, date, and location of the event. We will process your refund within 7 business days.









































