Thunderstruck Bonsai Refund Policy

At Thunderstruck Bonsai, we are committed to providing you with the highest quality bonsai trees and products. We understand that plans can change. As a local small-business, we strive to be as flexible and accommodating as possible. Here’s our policy to help you with any changes to your event tickets:

Ticket Policy

1. Ticket Transfers:

• • Tickets are Non-Refundable.
  • You can transfer your ticket to any of our upcoming events at any location, or to another person.
  • Important: All ticket transfer requests must be made at least 48 hours prior to the event start time. If the request is not made within this timeframe, the ticket transfer may not be valid.

2. Event Cancellations and Rescheduling:

• • While we do not offer refunds on event tickets, we do provide options to reschedule.
  • If you need to cancel within 48 hours of the event start time, ticket transfers are no longer valid. However, we will offer you a discount code for 50% off a future ticket.

3. Rescheduling:

• • To reschedule an event, please contact Thunderstruck Bonsai at least 48 hours prior to the scheduled event.
  • We will provide a discount coupon code to book tickets for a future event, which can be used at any Upcoming Event location.

4. Late Arrivals:

• • If you arrive late to an event, please note that we may not be able to accommodate you.
  • We recommend arriving at least 15 minutes before the scheduled start time to ensure you have enough time to settle in.
  • If you anticipate being late, please contact us as soon as possible to discuss your options. You can send us a text at (727)-266-6791.

5. Missing an Event:

• • If you miss an event, please note that we do not offer refunds.
  • Example: If you miss an event due to unforeseen circumstances, you will not be eligible for a refund. However, you may contact us to discuss potential options for future events.

Contact Information:

• Email: info@thunderstruckbonsai.com
• Text or Call: +1 727-266-6791

Tree Return Policy

1. Our Commitment to Quality:

• • Top Quality Trees: Our bonsai trees are of the highest quality, thoroughly inspected for health and vitality on a daily basis. No tree will be allowed to leave the nursery in anything less than perfect condition.
  • Careful Packing: Extra care is taken in the packing process to ensure your bonsai tree arrives in perfect condition. This includes secure wrapping, moisture retention, and shock protection.

2. General Return Policy:

• • All Sales Are Final: Due to the delicate nature of bonsai trees, all sales are final. We do not offer refunds or exchanges once a purchase is made.
  • Quality Assurance: We take every precaution to ensure your bonsai tree arrives healthy and well-packaged. If you receive a tree that is damaged or appears unhealthy upon arrival, please contact us immediately.

3. Damaged or Unhealthy Trees:

• • Immediate Notification: If your bonsai tree arrives damaged or unhealthy, please notify us within 48 hours of delivery.
  • Proof of Condition: Provide clear photos of the tree and its packaging to help us assess the situation.

4. Shipping and Handling:

• • Careful Packaging: We carefully pack each bonsai tree to ensure it survives the journey to your location. This includes secure wrapping, moisture retention, and shock protection.
  • Shipping Delays: While we strive to ship your order promptly, delays may occur due to weather or other unforeseen circumstances. We will keep you informed of any significant delays.
  • Shipping Caution: We do not encourage traditional shipping of bonsai trees. While we go to great lengths to ensure the safe delivery of each tree, we are still packing a living thing that requires photosynthesis to survive into a box and hoping for the best. Each tree is unique and not replaceable should the package get damaged through transit. We always recommend checking out a local bonsai nursery or club near you before ordering a tree in a box.

5. Customer Responsibility:

• • Proper Care: Once the bonsai tree leaves our nursery, its care is the responsibility of the customer. We assume you are knowledgeable about bonsai care and will provide the necessary attention to your tree.
  • No Warranties: We do not offer warranties on the health and longevity of bonsai trees after they leave our nursery.
    Contact Information
  • Customer Support: If you have any questions or concerns about your order, please Contact Us at info@thunderstruckbonsai.com or call us at +1 727-266-6791.